As I’m in the process of slowing shutting down other sites I’ve worked on (due to time constraints), I’m reposting them here. Here’s an article from “Behind The Frontline” which was going to be a cross between I Work With Fools, Worse Than Failure and Dilbert.
Category: Just plain dumb. Author: Web Site Submission
Sometimes I feel like we need to teach our customers how to use their eyes! The conversation with the customer went something like this:
Me: Are you logged in:
Him: Yes
Me: Ok, what do you see.
Him: I just see your logo
Me: Ok, do you see anything else?
Him: No
Me: Nothing at all?
Him: Well, I see some words and pictures
Me: Ok, can you see the labelled picture “Mail”
Him: No, but I can see “Upload”
Me: Ok, that’s good. Look to the right of the “Upload” picture – what do you see?
Him: A picture labelled “Databases”
Me: You’ve gone too far – have a look between Upload and Databases. Can you see “Mail”
Him: No, but I do see “System status” (which is the icon below Mail)
Me: No, have a look above “System status”
Him: I see my email address
Me: Ok, look ABOVE System Status, but BELOW your email address – what do you see.
Him: Just Upload again.
Me: Ok, just read me the icons from left to right starting with Upload
Him: Upload, Mail, Data…
Me: What was the second one?
Him: Mail
Me: That’s the one you are after!
Him: Thank you so much! I couldn’t see it there!
How did he continually miss it???
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