Day: 11 March 2009

Well, within a few weeks I was going to update a new e-commerce site hoping to utilise Google Checkout and the benefits it offered (the previously discussed lower fees than Paypal and those fees could be reduced to zero by advertising on Google). But no more!

Like many others, I’ve just received the email (below) from Google (yes, I’ve authenticated it: it came to a specific Google Checkout email address I’ve got setup, through Google’s servers and checked with SPF: it’s even on the Google Checkout blog) which basically state “We’re hiking up fees and cancelling the advertising discount”. What rate are they hiking up to? Well, their website shows the following fees and I’ve included Paypal’s Fees for comparison:

Sales volume per month	Google Checkout	Paypal
Less than £1,500	3.4% and 20p	3.4% and 20p
Between £1,500 and £5,999.99	2.9% and 20p	2.9% and 20p
Between £6,000 and £14,999.99	2.4% and 20p	2.4% and 20p
Between £15,000 and £54,999.99	1.9% and 20p	1.9% and 20p
Over £55,000	1.4% and 20p	1.4% and 20p

<sarcasm> Wow – so much difference. </sarcasm>

Yes, they are identically (ok, Paypal’s limits are “between £1,500.01 and £6,000″/”between £6,000.01 and £15,000″/”between £15,000.01 and £55,000” so there is a penny difference in 5 exact cases!). (cough)Price fixing?(/cough)

But surely Google Checkout will be cheaper than Paypal for “cross-border” transactions (i.e. where the buyer and seller are in different countries):

Sales volume per month	Google Checkout	Paypal
Less than £1,500	4.4% and 20p	3.9% and 20p
Between £1,500 and £5,999.99	3.9% and 20p	2.4% and 20p
Between £6,000 and £14,999.99	3.4% and 20p	2.9% and 20p
Between £15,000 and £54,999.99	2.9% and 20p	2.4% and 20p
Over £55,000	1.4% and 20p	1.9% and 20p

So Google Checkout is actually more expensive then Paypal: and Google Checkout hasn’t got the market penetration than Paypal, hasn’t got the ease of integration of Paypal, hasn’t got the wide range of integration options than Paypal, hasn’t got the facilities of Paypal…

I’d just like to know why I should bother with Google Checkout instead of Paypal (baring in mind, the more payment methods offered the lower the theshold for discounts I’ll reach on any one of them and the more transaction fees I’ll pay). To me, it looks like Google Checkout is checking out and won’t be here this time next year…

Update:
11/Mar/09 21:46 GMT: Marketing Pilgrim isn’t sure if this is a sign of Google Checkout’s Success or Struggle (one of the commenters, James Wilton, there actually said what I first thought: “Perhaps Google is trying to kill Checkout by attrition? They certainly haven’t been investing resources into it.”
11/Mar/09 22:11 GMT: Just to confirm, it isn’t just the United Kingdom prices going up – it looks like a world-wide increase!
11/Mar/09 22:13 GMT: Explode On Twitter has already dropped Google Checkout for Paypal (as Paypal is simpler for all concerned). Has Google really sounded the death bell for Checkout?
11/Mar/09 22:22 GMT: There is a Google Support Forum Thread about this and it appears from a quick scan people are going to be dropping Checkout for Paypal after this fee increase (some are even talking about ditching Adwords!).
11/Mar/09 22:28 GMT: @jessicamerritt says she’s going to stick with Checkout because of their chargeback policy (in particular the fair treatment section on their fraud/chargeback page). I’ve not handled a chargeback through Checkout so I don’t know how good it is, but I’ve found Paypal a lot more “friendly” and accommodating than dealing with Lloyds TSB Cardnet chargebacks. Yes, Paypal (and others) do “freeze the funds”, but you do get the money back after the dispute (and from their point of view, it stops bad merchants “doing a runner” with the funds).
11/Mar/09 22:43 GMT: For comparison, here is the Paypal UK Discount Fee structure and the US one is here.
11/Mar/09 22:59 GMT: KingJ is no longer recommending Google Checkout as he(?) handles a large number of cross-border transactions and hence the transaction fee increase will cost him more than Paypal. Stanstech is also saying Goodbye to Google Checkout. I’ve also just checked and Paypal’s Chargeback fee of £7 is identical to Google’s new fee for chargebacks.. Hmm…
12/Mar/09 00:20 GMT: There is now also (as there always is) a Facebook group against the price rises. I’m personally not against the price rises on their own, I’m just against them it takes away the only benefits of using Google Checkout there was and the fact the prices match Paypal’s point for point: do they really both have identical operating costs?
12/Mar/09 11:59 GMT: ValleyWag chimes in asking whether this is the start of Google introducing higher fees for all their services.
12/Mar/09 12:01 GMT: EdSF nicely sums up the advantages Paypal has and the poor customer service he’s had from Google.
12/Mar/09 15:56 GMT:The Register now has an article of the Google Checkout fee increases. It’s getting wide publicity, but will Google realise how much they’ve annoyed merchants and that there are now no advantages to accepting Checkout?