Month: January 2013

I’m adding the details of how to configure Outlook Express to stop sending HTML email and to send plain text email only here for archival reasons. Although in 2013, this information should no longer be needed (it was back in 2000ish when I originally wrote it). So please be aware this is massively outdated and probably no longer relevant information, but I like to archive stuff 😉

Sending plain text email

When you receive a copy of Microsoft Outlook Express (either pre-installed on your hard drive, copied from a CD or downloaded from the Internet), is will usually have the default preferences set in a manner that is wasteful on time and resources.
Why you should re-configure Outlook
Email (e-mail, electronic mail etcetra) was designed to send fast, speedy, accurate transmission of messages between multiple computer types and programs. Unfortently, the default configuration of Outlook Express ‘assumes’ that everybody wants to receive what is called ‘HTML-Enabled Email’ which increases length of most e-mails (it at least doubles it), doesn’t add anything that isn’t already given in the message, and is incompatible with most non-Outlook Express users.
If you use Outlook Express for business communications, or have a large volume of personal email, but still have ‘HTML-Enable Email’ email enabled, then over time this will have quite a dramatic effect on your phone bill, so it’s advisable to set it up correctly – which will also please the people you’re sending emails to because they won’t receive a duplicate copy as an attachment.
How to send ‘non-HTML’ email using Outlook
If you follow the instructions below your future emails be internet compliant and not only will your phone bill be lower but you won’t get any complaints from people receiving your emails:

1. Load Outlook Express
2. Click on the ‘Tools’ option on the menu bar and select ‘Options…’
   This will open the options control window.

3. Click on the ‘Send’ tag at the top.
4. Under the “Mail sending format”, ensure that the ‘Plain Text’ option is ticked, by clicking on it if needed.
5. Click on the ‘Settings’ box to the right of this option.
6. Ensure that the option “Encode text using” box is set to ‘None’ and click ‘OK’.
7. Repeat steps 4-6 for the “News sending format” (as USENET news must be in plain text format only).
8. Ensure that the ‘Include message in reply’ option is turned OFF – ie. no tick – by clicking on it if required.
9. Click ‘OK’ to activate your new settings.

Outlook Express should now be setup correctly.
Changing the default mail program

If you do not wish to use Outlook Express as your mail program, and perhaps previously used a different mail client, you can revert to this by changing your default mail client.
Do this by going to the ‘Tools’ menu in Outlook Express and selecting ‘Options’. There is a checkbox here called ‘Make Outlook Express my default mail client’ – if you uncheck this Outlook Express will no longer be invoked if you try to send mail from, say, a link on the web.
You will need to set up your own mail settings if you use a different mail package.

Removing Outlook Express

Windows 95
Outlook Express can be uninstalled in the normal way using the Add/Remove Programs function which you will find if you go to the ‘Start’ menu and look in ‘Settings’ then ‘Control Panel’. From the Add/Remove Programs dialogue box, select Outlook Express, then click on Add/Remove.

Windows 98/2000
Outlook Express is part of the Internet Explorer integration with the Windows operating system and cannot be easily uninstalled.

I’m adding the details of CLI (Caller Line Identification) and usage by ISPs here for archival reasons. Although in 2013, this information should no longer be needed (it was back in 2000ish when I originally wrote it). So please be aware this is massively outdated and probably no longer relevant information, but I like to archive stuff 😉

Most users of the Internet will have experienced what is called Spam. Spam is the term used on the Internet for unwanted email messages that most users receive from time to time. These message are usually trying to sell something in one way or another and many users just ignore them or delete them. To many people though these messages are a source of great annoyance and cause passions to run very high because if not kept in check, then Spam email messages could swamp your mailbox with hundreds of unwanted messages each day. Imagine if this happened with the junk mail you receive through the normal postal system. You would have a pile of mail a foot deep at your front door each morning and you would be straight on the phone to the Post Office to find out how you could stop it, not because it was costing you anything, but because it was very inconvenient and time consuming to sort through. The difference between mail that is delivered through your letterbox and mail you receive over the Internet is that you pay for mail delivered to your computer through your telephone bill because it takes time to download these unwanted messages and the meter is running. Another big difference is that email sent to hundreds of thousands of people via the Internet can be done relatively cheaply and therefore attracts the attention of many unscrupulous individuals.

One of the best methods for deterring Spammers is to insist that our customer’s phone line displays it’s CLI (calling line identification) when accessing our Internet service. This means that we can easily determine the telephone number of the person or company that is abusing our network and take the appropriate action to stop this happening again in the future.

Most Internet Service Providers have either already implemented this policy or are in the process of implementing the use of CLI for the sending of email and the posting to news services.
If a “ISP A” does not do this then many other ISP’s across the globe may well ban mail from “ISP A”‘s service because of the amount of Spam email that originates from “ISP A” service. This could mean that when you send an email to a friend or colleague it is returned to you, not because there is a problem with the address you are sending it to, but because another ISP has taken sanctions against “ISP A” and will not allow mail from “ISP A”‘s servers onto their network as punishment for not maintaining a secure system or a system that may be viewed as being kind to Spammers and abusers of the Internet in general.
So “ISP A” has no choice. Either conform or end up with a system that is unusable.

If you have CLI enabled then you just carry on as normal. If you don’t have CLI enabled you can do one of two things.
1. Call your telephone provider (BT, NTL etc) and ask them to enable CLI on your telephone.
2. If you don’t want to give out you number everytime you use the telephone then it is possible to add a number before you dial “ISP A” ‘s 0845 number that will enable CLI just for this one call only i.e. 1470 in the case of BT customers. So for example “ISP A” number would be 1470 0845 xxx xxxx.
This number can be added to your modem properties so that it is dialled automatically each time you connect to the Internet.
For a Windows 95,98 or 2000 machine, go to “Settings > Control Panel > Modem > Dialing Properties” and tick the box for disabling ” Call Waiting” and add 1470 as the number to be dialled.

If you don’t know if you have CLI enabled or not you could call your telephone provider and ask them. An alternative method would be to call a friend, and then get them to dial 1471 and tell you what message they heard – if they heard your telephone number being read out, then you’ve got CLI enabled, if they don’t they you’ve probably got it disabled.
Please remember that you can connect to the Internet using “ISP A” whether you have CLI enabled or not. It is only for SENDING email that “ISP A” insist that CLI is enabled so that if a Spammer uses “ISP A” to send thousands of Spam messages “ISP A” can easily find him and bar that number immediately from sending mail ever again.
If you are in a situation whereby you cannot enable CLI for whatever reason i.e. you are on a PABX (switchboard) that is not set-up with CLI enabled then you can always use WebMail in order to send email.

I’m adding the details of BT’s discount schemes in 2000 for archival reasons. Although in 2013, this information should no longer be needed (it was back in 2000ish when I originally wrote it). So please be aware this is massively outdated and probably no longer relevant information, but I like to archive stuff 😉

BT offer its customers a range of discounts to help reduce the cost of your telephone calls. Here we present a list of the most common discounts that a residential customer can have on internet calls (information correct as of 31^st March 2000).
If you wish to take advantage of these discount schemes and you are on a BT line, then please call BT’s residential customer services line on 150 where an operator will be able to contact you. If you are on cable (or have another telephone provider), please contact them for their list of discount schemes.

BT Discounts on Local rate calls

This list of discount schemes is only applicable to residential line users, and is arranged in order of discount on weekend rate calls (sorted from ‘smallest discount’ to ‘largest discount’ at the bottom of the list).
Daytime calls are weekdays (Monday to Friday inclusive) made between the hours of 8am and 6pm inclusive, Evening calls are before 8am and after 6pm on weekdays, and Weekend calls are all calls made after midnight Friday (ie 00:01 on Saturdays onwards) till Midnight on Sunday (ie until 23:59 on Sundays). Call prices are shown in pence per minute.

No discounts

Costs: None
Daytime: 4.00ppm
Evening: 1.50ppm
Weekend: 1.00ppm

BT Together

Cost: £11.99 per month (includes line rental)
Daytime: 3.00ppm
Evening: 1.00ppm
Weekend: 1.00ppm
BT Together also includes 200 minutes of free local calls per month, a 5% reduction on calls to mobile phones, 4ppm charge for national daytime calls, 2ppm charge for national evening and weekend calls and reduced overseas charges.

Nominate your internet number as a ‘Friend and Family Number’

Cost: None
Daytime: 3.60ppm
Evening: 1.35ppm
Weekend: 0.90ppm
(10% saving)
Friends and Family is a residential discount scheme that is free to join. You can nominate up to ten number, including one international and one mobile number. You receive a 10% discount on all direct dialled calls to those numbers.

BT Together with your internet number as a ‘Friend and Family Number’

Cost: £11.99 per month (includes line rental)
Daytime: 2.90ppm
Evening: 0.90ppm
Weekend: 0.90ppm
(10% saving over BT Together charges).
Also includes 200 minutes of free local rate calls per month.

Have BT Call & Save

Cost: None
Daytime: 3.60ppm
Evening: 1.35ppm
Weekend: 0.90ppm
(10% saving)
BT Call & Save is free to join and can save you 10% on most calls. Once your quarterly bill reaches £25 (including VAT) on qualifying calls, you save 10% on any additional qualifying calls made. BT Call & Save is recommended if you spend between £25 and £75 per quarter on calls. You cannot combine ‘Option 15’ with ‘BT Call & Save’.

Have the Option 15 select service

Cost: £3.20 per quarter
Daytime: 3.56ppm
Evening: 1.36ppm
Weekend: 0.89ppm
(11% saving)
If direct dialled call charges on your quarterly phone bill are consistently more than £31 (including VAT), you could save money by choosing the discount scheme ‘Option 15’. For a charge of £3.20 per quarter, Option 15 gives you an 11% discount on your direct dialled calls – local, national and international calls. You cannot combine ‘Option 15’ with ‘BT Call & Save’.

Nominate your internet number as your ‘BestFriend’

Cost: None
Daytime: 3.20ppm
Evening: 1.20ppm
Weekend: 0.80ppm
(20% saving)
You can nominate one of your Friends and Family numbers as a ‘BestFriend’ entitling you to an extra 10% discount to calls to that number (making a total saving of 20%).

Have BT Call & Save and nominate your internet number as a ‘Friend and Family Number’

Cost: None
Daytime: 3.20ppm
Evening: 1.20ppm
Weekend: 0.80ppm
(20% saving)
Combining the previously mentioned ‘Friends and Family’ scheme with the BT Call & Save discount scheme, you can save 20% on your internet calls. BT Call & Save is free to join and can save you 10% on most calls, while ‘Friends and Family’ gives you the addition 10% saving. BT Call & Save is recommended if you spend between £25 and £75 per quarter on calls. You cannot combine ‘Option 15’ with ‘BT Call & Save’.

BT Together with your internet number as your ‘BestFriend’ number

Cost: £11.99 per month (includes line rental)
Daytime: 2.80ppm
Evening: 0.80ppm
Weekend: 0.80ppm
(20% saving over BT Together charges).
Also includes 200 minutes of free local rate calls per month.

Have Option 15 with your internet number as a ‘Friend and Family Number’

Cost: £3.20 per quarter
Daytime: 3.16ppm
Evening: 1.19ppm
Weekend: 0.79ppm
(21% saving)
Combining the ‘Option 15’ saving of 11%, plus the ‘Friend and Family’ discount of 10%, this selection saves you 21% off your calls for just £3.20 per quarter.

Have BT Call & Save and nominate your internet number as your ‘BestFriend’

Cost: None
Daytime: 2.80ppm
Evening: 1.05ppm
Weekend: 0.70ppm
(30% saving)
Combining the previously mentioned ‘Friends and Family BestFriend’ scheme with the BT Call & Save discount scheme, you can save 20% on your internet calls. BT Call & Save is free to join and can save you 10% on most calls, while ‘Friends and Family’ gives you the another 10% saving and the selection of your internet number as your ‘Best Friend’ gives you another 10%. BT Call & Save is recommended if you spend between £25 and £75 per quarter on calls. You cannot combine ‘Option 15’ with ‘BT Call & Save’.

Have Option 15 with your internet number as your ‘BestFriend’

Cost: £3.20 per quarter
Daytime: 2.76ppm
Evening: 1.04ppm
Weekend: 0.69ppm
(31% saving)
Combining the ‘Option 15’ saving of 11%, plus the ‘Friend and Family BestFriend’ discount of 20%, for just £3.20 per quarter you can have a total of 31% discount on your internet calls.