Work: Yessss! Another chargeback fought!

January 24th, 2005 by Richy B. Leave a reply »

Last month we had someone disputing (with their Credit card company) a payment that made to us for over a few hundred pounds! Quite a bit of money – and now the CC company (Visa) was trying to claw it back from us and then hit us with an additional charge.

I spent half an hour composing a nice letter to them, pointing out a few key facts (the customer called us, 1471 gave us their number, all email addresses trace back to the customer etc etc) and sent it to them.

Today we received a nice letter back from our bank saying that we were right and we could keep the money!

Ha! Don’t try and screw the company I work for – we fight back and win! 😀

This post is over 6 months old.

This means that, despite my best intentions, it may no longer be accurate.

This blog holds over 12 years of archived content - during that time, I may have changed my opinion of something, technology will have advanced (and old "best standards" may no longer be the case), my technology "know how" has improved etc etc - it would probably take me a considerable amount of time to update all the archival entries: and defeat the point of keeping them anyway.

Please take these posts for what they are: a brief look into my past, my history, my journey and "caveat emptor".

1 comment

  1. Neil T. says:

    I’ll bear that in mind 🙂

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