Last month we had someone disputing (with their Credit card company) a payment that made to us for over a few hundred pounds! Quite a bit of money – and now the CC company (Visa) was trying to claw it back from us and then hit us with an additional charge.
I spent half an hour composing a nice letter to them, pointing out a few key facts (the customer called us, 1471 gave us their number, all email addresses trace back to the customer etc etc) and sent it to them.
Today we received a nice letter back from our bank saying that we were right and we could keep the money!
Ha! Don’t try and screw the company I work for – we fight back and win! 😀