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Android: Fixed: Google Play Store not working/crashing?

Last updated on July 27, 2015

For the last few days, I’ve been having a problem with my Samsung Galaxy S II mobile phone running Android 4.1.2 (JellyBean) in that the Google Play store (which is used to download/update apps) just kept crashing. Sometimes it’ll load and showing a “Loading” screen before turning black and closing, other times it’ll just flash a black screen. I also got the “com.google.process.gapps has stopped working” when restarting the phone.

I did try going into Settings->Application Manager and stopping the Play Store, clearing the cache, uninstalling the updates: all with the same results. What did fix it however, was going into Settings->Application Manager selecting “All” finding “Download Manager” (which was right at the bottom of the alphabetical list!) and selecting “Enable” (for some reason, it was disabled). Reopen the Google Play Store and all seems well.

I’ve got no idea why the “Download Manager” became disabled nor why the Android PlayStore uses it.

20 Comments

  1. Ida Ida

    sometimes sharing the simplest thing helps someone else – THANKS for helping ME today!

    • Lord Lord

      This has been really helpful. Thanks

  2. Gman Gman

    Thank you!

  3. dr smmarth khanna dr smmarth khanna

    it seemed end of the world . lol

    but this easy fix really helped

    thanks mate.

    may ur phone have all problems and u could find such easy solutions all d time for us
    lmao

    this helped
    going into Settings->Application Manager selecting “All” finding “Download Manager” (which was right at the bottom of the alphabetical list!) and selecting “Enable” (for some reason, it was disabled). Reopen the Google Play Store and all seems well.

  4. sazler sazler

    truly helpful

  5. kevin kevin

    Didn’t work for my son’s galaxy s3. However from the same location I hit the menu button and selected ‘reset app preferences’ and that fixed the crash.

    Thanks for putting me on the right track.

  6. Dreni Dreni

    I cant find any “Dowload Manager” 🙁

    • Have you looked at Settings->Apps->All and, if it is disabled, it’ll be right at the bottom of the list (if it is enabled, it’ll show up in alphabetical order).

  7. kiran kiran

    it worked for
    samsung galaxy tab 2 310.
    Thank you very much

  8. preetesh preetesh

    cool bro 😛

  9. Cathy Cathy

    Omg thank you, this was driving me crazy. Your awesome!

  10. abhishek keshwa abhishek keshwa

    Thanks you made my life easier. Very helpful tips.

  11. Cat Cat

    Thanks! This is the way to go! I tried so many steps but this one is the answer!

  12. Catharina Catharina

    Thank you so much 🙂

  13. shubhu shubhu

    special thanx to kelvin

  14. Mrs_H2013 Mrs_H2013

    Thanks a bunch!!!! This was an annoying problem you quickly solved for me. I appreciate you took the time to share and am glad your answer came up first when searching! 🙂

  15. Oboros Oboros

    Thank you thank you thank you!

  16. Aidan Aidan

    Thank you. You have solved my problem and potential extreme anger over the next few days.

  17. aline aline

    lovely, thank u!

  18. Warren Warren

    This helpd me too! phone has been driving me NUTS! It was listed as “downloads”. Here’s to hoping that it stops crashing evry 10 mins! At least I can get into Play Store now!

Comments are closed.