Well today was an interesting day at work. First hour or so was quite quiet (mainly responding to any technical helpdesk enquiries that were logged over the weekend and just following up on a few things), but then things started to get just a little bit busier… Then one of our main servers failed 🙁 It’s the one we’ve been having a few problems with. We hoped that the RAM swap-out would have sorted the issue, but it died big time again today and we were without it for an hour or so. Proactive action is being taken though – we (more technically, me) are moving the critical files off that server on to one of our spares (the helpdesk and client system) and I’m planning on getting some really severe logging systems running on the server. By really severe, I mean regular system snapshots to let us know exactly what is happening, monitors running in case pre-determined levels are exceeded yadda yadda yadda. I was hoping it wouldn’t be necessary, but we do need to find the cause of this fault ASAP. Yes, our customers don’t pay a lot to be hosted on the server (it’s one of the cheapest hosting plans available to my knowledge) and we don’t offer a SLA (Service Level Agreement) so technically we can just let the box “die” and be done with it – but that’s not good for our customers and since our major form of advertising is “word of mouth” – downtime ain’t good for us!
After the server came back up (and we got full email capabilities back) I had loads of work come in. I had sent out emails on Thursday, Friday and this morning saying “I need approval on this/I need these details” for a number of our search engine optimisation customers and they all decided to get back to me in the same time frame. Grrr. Combine that with ‘standard’ customer side of things I’m involved with (I seem to be getting “respond to this potential customer with your standard marketing gumff” style emails from my boss) and I was overloaded!
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