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Day: 23 July 2007

Techy Fun: I bet you think I’m a right…

As I’m in the process of slowing shutting down other sites I’ve worked on (due to time constraints), I’m reposting them here. Here’s an article from “Behind The Frontline” which was going to be a cross between I Work With Fools, Worse Than Failure and Dilbert.

Categories: I Wish I Had Said and Just Plain Dumb. Author: Dohpaz.

*Ring Ring*

Me:”Hello, tech support”
Peon:”Hi – I can’t log into the system” (that’s helpful!)
Me:”Did you receive your username and password”
Peon:”Yes. It’s xxxx and yyyyy”
Me:”Good. What seems to be the problem?”
Peon:”I don”t know what to put in the boxes” (a bit more description would have been nice, but let’s see where this is going..)
Me:”What does it say next to the boxes?”
Peon:”One says username and the other says password”
Me:”Ok, in the box next to username, put your username which is xxxx as in the email”
Peon:”Yes..” (and, at this point, I am hearing the penny slowly drop)
Me:”And in the box next to password, put your password which is yyyy as in the email”
Peon:”Thanks *giggles* I bit you think I”m a right idiot don’t you?”
Me:”Not at all sir” (I actually think your a whole idiot and not just the right side of one!).

Techy Fun: I once was blind and now I can….

As I’m in the process of slowing shutting down other sites I’ve worked on (due to time constraints), I’m reposting them here. Here’s an article from “Behind The Frontline” which was going to be a cross between I Work With Fools, Worse Than Failure and Dilbert.

Category: Just plain dumb. Author: Web Site Submission

Sometimes I feel like we need to teach our customers how to use their eyes! The conversation with the customer went something like this:

Me: Are you logged in:
Him: Yes
Me: Ok, what do you see.
Him: I just see your logo
Me: Ok, do you see anything else?
Him: No
Me: Nothing at all?
Him: Well, I see some words and pictures
Me: Ok, can you see the labelled picture “Mail”
Him: No, but I can see “Upload”
Me: Ok, that’s good. Look to the right of the “Upload” picture – what do you see?
Him: A picture labelled “Databases”
Me: You’ve gone too far – have a look between Upload and Databases. Can you see “Mail”
Him: No, but I do see “System status” (which is the icon below Mail)
Me: No, have a look above “System status”
Him: I see my email address
Me: Ok, look ABOVE System Status, but BELOW your email address – what do you see.
Him: Just Upload again.
Me: Ok, just read me the icons from left to right starting with Upload
Him: Upload, Mail, Data…
Me: What was the second one?
Him: Mail
Me: That’s the one you are after!
Him: Thank you so much! I couldn’t see it there!

How did he continually miss it???