Techy Fun: The customer who couldn’t tell the time

July 25th, 2007 by Richy B. Leave a reply »

As I’m in the process of slowing shutting down other sites I’ve worked on (due to time constraints), I’m reposting them here. Here’s an article from “Behind The Frontline” which was going to be a cross between I Work With Fools, Worse Than Failure and Dilbert.

Categories: I Wish I Had Said and Just Plain Dumb. Author: Frank.

We offer a service which is provided to the customer within 72 hours of ordering (and this is stated on our order system), so it just really got me annoyed today (1st of January – a day when most businesses are closed) when we had somebody call us asking for their money back as we hadn’t provided the service within 72 hours. They said “I’ve waited over 72 hours and still haven’t got X – I want my money back”.

I pulled up their records and noted the order time and date – 31st of December at 7.30pm. It was now 1st of January at 1pm. I pointed out that 72 hours is three days and they ordered at 7.30pm the day before – so it wasn’t even *24* hours. The line went a bit quiet when I explained this simple fact to them. “So should I wait a bit longer then?”. “Yes sir, just wait another couple of days” was the answer I gave, “Gee, I dunno, it depends if 72 hours has passed in the time I explained this to you you f-ckwit” was the answer I wanted to give..

This post is over 6 months old.

This means that, despite my best intentions, it may no longer be accurate.

This blog holds over 12 years of archived content - during that time, I may have changed my opinion of something, technology will have advanced (and old "best standards" may no longer be the case), my technology "know how" has improved etc etc - it would probably take me a considerable amount of time to update all the archival entries: and defeat the point of keeping them anyway.

Please take these posts for what they are: a brief look into my past, my history, my journey and "caveat emptor".

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