Here’s a quick reference list of online/cloud/SAAS support/helpdesk/CRM systems that I’m aware and pricing for 2 full time and 1 part time (10 hours month: 1 hour per day) helpdesk agent/staff with a custom URL/domain mapping (such as http://company.example.com), knowledge base feature and, ideally, Twitter and/or Facebook interactions. Pricing is given on a “per month” payment plan.
- Sirportly – £44.97/month
- Unlimited staff at £14.99 each per month. Integrates with Twitter and Facebook
- FreshDesk – $58/month
- Unlimited staff at $19/month per full time staff and $2/per day for additional part-time agents. Unlimited Twitter accounts and multiple Facebook accounts
- Desk.com – $59/month
- Unlimited staff at $49/month per full time staff (1st one free) and $1/per hour for additional part-time agents. 2 Twitter accounts and 2 Facebook pages included by default: can add extras for a fee
- Kayako Resolve OnDemand – $87/month
- Unlimited staff at $29 each per month. No interactions with Twitter or Facebook
- ZenDesk – $87/month
- Unlimited staff at $29/month (3 staff included on $20/year “Starter” package, but no custom URL). Unlimited Twitter accounts and 2 Facebook pages
- HappyFox – $99/month
- Up to 5 staff (3 staff on $39/month package, but no custom URL). No interactions with Twitter or Facebook