I’ve just closed my ISA Investor with Halifax (well, now it’s HBOS Investment Fund Managers Limited) as I’ve been unhappy with their service since the Lloyds TSB takeover (who I actually left, after 25 years, about 6 years ago as I was unhappy with their deteriorating service!). So Halifax/HBOS sent me “contract note[s] for the sale of shares from your ISA Investor”.
One for each of the individual investment trusts. So that’s 13 contract notes.
All in their own envelopes.
All with their own (UKMail) postage paid.
All with the sale deal reference number, deal date, deal time and customer account number.
And they still hadn’t updated my name correctly from early September when I went into the branch and mid-November when I telephoned them (one of the reasons for closing the accounts I have with them is their inability to be update things accurately).
I honestly don’t think Halifax will be around in 10 years time if they continue like this.
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