Lots of post from Halifax

December 22nd, 2012 by Richy B. Leave a reply »

I’ve just closed my ISA Investor with Halifax (well, now it’s HBOS Investment Fund Managers Limited) as I’ve been unhappy with their service since the Lloyds TSB takeover (who I actually left, after 25 years, about 6 years ago as I was unhappy with their deteriorating service!). So Halifax/HBOS sent me “contract note[s] for the sale of shares from your ISA Investor”.

One for each of the individual investment trusts. So that’s 13 contract notes.

All in their own envelopes.

All with their own (UKMail) postage paid.

All with the sale deal reference number, deal date, deal time and customer account number.

And they still hadn’t updated my name correctly from early September when I went into the branch and mid-November when I telephoned them (one of the reasons for closing the accounts I have with them is their inability to be update things accurately).

I honestly don’t think Halifax will be around in 10 years time if they continue like this.

This post is over 6 months old.

This means that, despite my best intentions, it may no longer be accurate.

This blog holds over 12 years of archived content - during that time, I may have changed my opinion of something, technology will have advanced (and old "best standards" may no longer be the case), my technology "know how" has improved etc etc - it would probably take me a considerable amount of time to update all the archival entries: and defeat the point of keeping them anyway.

Please take these posts for what they are: a brief look into my past, my history, my journey and "caveat emptor".

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