Category: Net: Fun

As I’m in the process of slowing shutting down other sites I’ve worked on (due to time constraints), I’m reposting them here. Here’s an article from “Behind The Frontline” which was going to be a cross between I Work With Fools, Worse Than Failure and Dilbert.

Category: Timewasters. Author: Anonymous.

A customer called us around a month after setting up their account with us wanting to cancel it. We said all account cancellations had to be done online for security purposes and lo and behold they cancelled their account online. All good so far.

A week later, they phoned asking for their money back as they never used the account. Pointed out the bit in our Terms of service about “No refunds” and the fact the account was active for a week. We didn’t hear anything from them for a few weeks until we got a letter from the credit card company saying the customer had actioned a “Chargeback” from us (a charge back is where the customer contacts their credit card company to claim the money back which then claws it back from us and stings us with a additional charge).

I produced a 6 page detailed explanation of the fact they signed up (including details of their browser, IP address etc), they ticked the box saying they read and agreeded to the terms and conditions (where it said “No refunds”) and then got a senior tech to look at their account. Quite a few log ins from the same IP address over the month where “the account was never used” and found a page saying “I haven’t got time for this now, will try again in a few months time”. Compiled all the evidence and sent it back to the credit card company.

A month later, got a letter back from them saying they’ve examined the evidence and have reversed the chargeback (i.e. we are in the right and get our money). Always good to know. And it’s also good to know credit card companies take a big disliking to people who make malicious chargeback requests – even to the extent of legal action against them.

Mwhhahahah!

As I’m in the process of slowing shutting down other sites I’ve worked on (due to time constraints), I’m reposting them here. Here’s an article from “Behind The Frontline” which was going to be a cross between I Work With Fools, Worse Than Failure and Dilbert.

Category: Just Plain Dumb. Author: Dohpaz.

*Ring* *Ring*

Me: “Hello, XYZ – how can I help?”
Peon: “Hello, I was wondering if you fixed Dell computers?”
Me: WTF? We”re a _web development_ company – we don”t “do” hardware at all.
Me: “No sorry, can”t help you”
Peon: “Well, do you know anyone that does fix Dell computers?”
Me: “Erm, you could try Dell”
Peon: “Ah yes, I best give them a call then. Bye”

Me: Now totally confused. Why the h-ll didn’t they think of contacting Dell directly in the first place instead of calling random web development companies which make *no* mention whatsoever about computer hardware or Dell machines on their website…

As I’m in the process of slowing shutting down other sites I’ve worked on (due to time constraints), I’m reposting them here. Here’s an article from “Behind The Frontline” which was going to be a cross between I Work With Fools, Worse Than Failure and Dilbert.

Categories: Just Plain Dumb and Gee, I Wonder Why?. Author: Frank.

We recently had a piece of equipment which when I plugged it in, it fused the power supply turning all the electricity to the building off. Anyway, I have a look at it and replace its own fuse. Just before I plugged it in again, I asked everybody to make sure they’ve saved their work. Everybody says “OK” so I plug it back in and it turns the power off again (obviously faulty then). Then somebody moans “But I didn’t save my work…”

As I’m in the process of slowing shutting down other sites I’ve worked on (due to time constraints), I’m reposting them here. Here’s an article from “Behind The Frontline” which was going to be a cross between I Work With Fools, Worse Than Failure and Dilbert.

Category: I wish I had said. Author: Dohpaz.

*Ring Ring*
Peon: “Hi, I called last week – do you remember me”
Me: “I handle over 50 calls a day from several thousand customers along with a number of helpdesk tickets from all sorts of strange people. You do NOT want to be the one person I remember a week later…”

(I haven’t said that yet, but there’s still time 😉 )