Well, that’s been fun! It’s been a strange 72 hours in the techy land of Richy – and to enable me to look back and go what the f—k (WTF), here’s just one of the incidents I’ve had to deal with…
Last week we had a customer report that he was having problems sending email – basically the mail server was rejecting his mail. This is our most frequently asked question (and it’s now had a step by step guide published on our FAQ/Knowledge base about it) and the situation is always the same – the customer has put our mail server in the SMTP (outgoing mail) settings. They need to have their ISPs mail server in this field as our servers don’t permit remote relaying of mail (also known as ‘open relays’). So I sent this customer an email saying that he needs to change his outgoing mail server to be that of his ISPs and heresponds with details of which email package he is using and which ISP dialup/ADSL/ISDN or broadband connection he is using then we’ll provide a step by step walk thru. This was sent within 6 hours of his initial query.